12A – Figuring Out Buyer Behavior No. 1

In my interviews which I conducted I realized and made new discoveries in regards to my business.  People usually don't go out looking for car wash and detailing places.  Many of them actually see photos while scrolling thru their social media accounts such as Instagram and Facebook. Many other people also use word of mouth.  By making sure each client is happy and satisfied with my service, they can tell their family and friends to help build my clientele.  People also generally want their vehicles cleaned before the weekend as this is usually when they go out or use the car for trips.  People say they realize they need one , once they see their car is dirty but still usually wait until the weekend to have it cleaned.